Delivery
All your delivery questions answered
General Delivery details - Pay Monthly Mobile PhonesWe offer our customers next day delivery via the DHL service for all products.
| Orders Placed | Order Delivered |
| Monday* - Thursday before 3.00pm |
Next day between 7.30am - 9.00pm |
| Friday and all weekend |
Following Tuesday between 7.30am - 9.00pm |
*With the exception of bank holiday orders.
Please note: Delivery to Northern Scotland and offshore locations may take up to 3 days.
Orders are subject to network acceptance, security clearance, stock availability and the courier. You will be advised of any expected delays as soon as possible, however we are unable to be held liable for delays resulting from the reasons given above.
If an attempt has been made to deliver your order then a card will be left with instructions for you to rebook the delivery. If DHL do not hear from you within 2 days the order will be returned to Carphone Warehouse.
For all pay monthly handsets we are unable to credit check or deliver to Educational establishments, Hospitals or MOD establishments. Credit checks must be on your home address and you must have resided in the UK for 3 years or more.
Delivery Charges
All orders placed via our website: FREE delivery
All orders placed via telephone: £5.99
